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Terms of Use

These Terms of Use (“Terms”, “Agreement”) are a legally binding agreement between users (“you”) and registered and acting under the legislation of , legal address (“Company”, “we”, “our” or “us”), which regulates the conditions and rules of use of the website https://appserene.co/ (“Service”, “Serene” or “Website”).

1. Agreement to terms

Before using our Service, please carefully read the terms of use of the Website, privacy notice, and cookie policy. If you don't agree with all of these Terms, privacy notices, and cookie policy, you are prohibited from using the Website and must discontinue use immediately.By accessing or registering the Website, you confirm that you agree to be legally bound by and to comply with the Agreement. If you disagree with the Agreement, stop accessing the Website.By using the Website, you message to us that:
  • you have read, understand, and have the legal capacity to enter into the Agreement and the privacy policy.
  • you are more than 18 years old and agree to this terms of use and privacy policy for you).
  • you are solely responsible for keeping your login IDs, passwords, and other means of access to the Website confidential and secure from unauthorized use;
You use the Website based on “as is” and as you currently see it. We don’t give any guarantees and are not responsible for not meeting your expectations, hopes, or assumptions from using our Website.We may modify these Terms from time to time. The updated version of these Terms of Use will be effective as soon as it is accessible. You are responsible for reviewing these Terms to stay informed of updates. Your continued use of our service represents that you have accepted such changes.The terms of the privacy policy and other supplemental terms and conditions or documents that may be posted on the Website occasionally are expressly incorporated by reference.

2. Specific restrictions

We do not provide the services to the Serene to individuals from the Republic of Belarus, the Russian Federation, occupied regions of Ukraine (including the Autonomous Republic of Crimea as an administrative part of Ukraine), the Republic of Cuba, the Islamic Republic of Iran, the Democratic People’s Republic of Korea (DPRK), the Republic of Sudan, the Syrian Arab Republic, and the Bolivarian Republic of Venezuela.We do not engage in any business with companies owned by or affiliated with the citizens of the listed countries and territories.We reserve the right to terminate the Agreement without compensation or refund and deny the use of the Services to anyone who supports aggression against Ukraine, such as paying taxes or fees to the aggressor country or is affiliated with countries promoting aggression against Ukraine.

3. Use of the Website

This Website offers a range of astrology-related services. Get daily and weekly personalized horoscopes. Check your compatibility with potential partners using zodiac signs.You can gain deeper self-knowledge with a detailed natal birth chart analysis. Also, on this Website, users can find astrological tools to guide their own personal interests.Users can pay for their subscription using the Website and access our app Serene, which is available on the Apple App Store and Google Play and contains similar functions to those available on the Website.

4. Account

You must sign up for the account and pass user authentication to use the Website. What do you need to create the account?
  • enter your name, email, gender, date of birth, place of birth, time of birth, and relationship status;
  • paid subscriptions or get a free trial period;
After that, all the functions of the Serene app will be available to the user.The data used to register an account on the Website is synchronized with the Serene app to identify the user and manage subscriptions.We reserve the right to delete, block, or restrict access to your account without any obligation to you. For example, in cases of violation of these conditions and use of the service, violation of the rights of users and third parties.

5. End-user license agreement (EULA)

Under these Terms, we grant you a personal, worldwide, revocable, non-transferable, and non-exclusive license to access and use the Website for private and non-commercial purposes.This license is for the sole purpose of enabling you to enjoy the benefits of the Website, as stated herein, and also for your personal use only.Under this license, it is prohibited to use the Website or any of its materials, including but not limited to parts of it, for commercial or promotional purposes without our prior written consent.User has no right:
  • copy or reproduce the Website or any part of the Website other than under the license granted in this Agreement;
  • sell, resell, rent, lease, loan, supply, distribute, redistribute, publish, or republish the Website or any part of the Website;
  • modify, alter, adapt, translate or edit, or create derivative works of the Website or any part of the Website;
  • reverse engineer, decompile, or disassemble the Website or any part of the Website;
  • copy, modify, transmit, distribute, publicly display, demonstrate, create any derivative works (products); use or in any way reproduce any copyrighted materials, images, screenshots, trademarks, trade names, proprietary information, service marks, and other objects of intellectual property available on the Website;
  • this list is not exhaustive

6. Subscriptions and charges

The cost and type of subscription are available to users on the Website or in the Serene app. Depending on your country, the rate of foreign exchange, and the kind of payment, you can be additionally charged commission fees.Your payments are processed via third-party payment processors. We are not responsible for any errors, omissions, and all other deficiencies caused by such payment processors and for any loss, damage, or other liabilities incurred as a result of your use of such payment processors.You choose one of our subscriptions and confirm your purchase. After that, the user will have access to all the Serene app’s functions for the paid subscription period.Paid subscriptions automatically renew unless auto-renew is turned off. To cancel automatic charges and subscription renewal, the user must write to support at support@appserene.co 24 hours before the end of the subscription.If the user no longer wishes to use our Website and Serene app services, you must cancel the automatic charge before the selected subscription ends.We may provide users with a 7-day free trial period to familiarize themselves with the main benefits of our Serene app and Website. Upon completing the 7-day trial period, the user will be charged a subscription fee equal to the total price of the selected subscription. If the user does not want to pay for the subscription after the trial period, you should write to the support service at support@appserene.co 24 hours before the end of the trial period.Pay attention! By choosing the option of a trial period of use of the Serene app and Website, the user is aware that after the end of such period, a full fee will be charged for using the App Serene and Website.

7. Refund rules

Users have the right to cancel a Service within 14 days from the date of purchase without providing any reason. This period is commonly known as the "cooling-off period". To initiate a cancellation during this period, you must contact our customer support support@appserene.co.Exceptions to the Cooling-Off Period. The cooling-off period does not apply in cases where the service has been fully delivered and the user has expressly consented to this before the cooling-off period expires. Additionally, the cooling-off period does not apply to:
  • Services provided that are not typically supplied on a tangible medium and their performance has begun with the user's prior express consent.
Refunds for Non-Performance. If the Company fails to provide the Service or cannot fulfill its obligations under the agreement, the user is entitled to a full refund.Refunds for Defective Services. Customers have the right to a refund if the Service they receive is defective or not as described. In such cases, the user should notify the Company as soon as possible, and the Company will endeavor to resolve the issue promptly.Request for Refund. To request a refund, users must contact our customer support team and provide relevant information, including the order number, reason for the refund, and any supporting documentation.Refund Approval. Refunds will be approved at the Company's sole discretion, in compliance with applicable laws and the terms outlined in this Terms.Refund Method. Refunds, if approved, will be processed using the same payment method used for the original purchase unless otherwise agreed upon between the user and the Company.Processing Time. The Company will process refund requests as soon as possible but within 14 days of the receipt of the request. The refund processing time may vary depending on the payment method and refund circumstances.Contact Information. For any questions, concerns, or refund requests related to our Services, users can contact our customer support support@appserene.co.

8. Fee Changes

We may modify the subscription fees at its sole discretion and at any time. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.We will provide you with reasonable prior notice of any change in Subscription fees to allow you to terminate your Subscription before such change becomes effective.Your continued use of the App Serene and the Website after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.If a user cancels a subscription and then decides to subscribe again, this user will be offered a new subscription fee.

9. Third parties’ Website and services

The Website may depend on or contain links to other websites and services.The access and use of the other websites and services we do not control are governed by third parties and do not fall under these Terms.We are not responsible for the content, functions, and services offered through third-party websites or services and for any loss, damage, or other liabilities incurred due to your use of such websites, services, and their content or functions. We do not control the features available or accessed through them.You acknowledge that other terms of service (or equivalents) and privacy policies (or equivalents) apply to your use of third-party websites, services, and their content or functions.We expressly disclaim any responsibility or liability for any material communicated by such third-party websites and services or for any loss or damage incurred due to the use thereof.

10. Indemnification

You agree to defend, indemnify, and hold us harmless and our licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:
  • your use and access to the Website;
  • a breach of these Terms.

11. Limitation Of Liability

In no event shall we, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
  • your access to or use of or inability to access or use the Website or Serene app;
  • any conduct or content of any third party on the Website or Serene app;
  • unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose;
  • violations by users or third parties of the rights to the intellectual property of third parties admitted using our Website or Serene app;
  • cases where the functionality of the Website is disrupted or limited as a result of a malfunction of a mobile device, Internet provider, or mobile operator;

12. Disclaimer

Your use of the Website or Serene app is at your sole risk. The Website and Serene app are provided on an "AS IS" and "AS AVAILABLE" basis. The Website is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.We don’t warrant that:
  • the Website and Serene app will function uninterrupted, be secure, or be available at any particular time or location;
  • any errors or defects will be corrected;
  • the Website and Serene app are free of viruses or other harmful components;
  • the results of using the Website and Serene app will meet your requirements.
Some jurisdictions don’t allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the restrictions above may not apply to you.

13. Personal data

We collect and process your data to provide our Website for the service. The privacy notice and cookie policy section describes how your data can be collected, processed, and transmitted.

14. User guarantees

By registering, actually using, or visiting our Website, you guarantee the following:
  • the compliance with age restrictions;
  • that you will use the service for personal use;
  • not to provide emails, logins, passwords, as well as access to your account to third parties;
  • that you have all the powers (competence and legal capacity) to register the account;
  • that you will not use the service for fraud, scam, or other atrocities; insults defaming the honor and dignity of other users; unapproved collection, process, and distribution of personal data of other users;
  • not to violate the terms of use established by the service;
  • not to violate the rights of other users, including but not limited to the intellectual property rights of third parties.

15. Service rules

By using our service, you agree to comply with the rules outlined in this document, including but not limited to the following prohibited activities.You're not supposed to:
  • use the service for fraudulent activities;
  • threaten, humiliate, harass, harm the reputation, and insult other users, your customers, and counterparties; violate the rights of other users, as well as persons who are not users of the service;
  • create more than one account;
  • collect, process, and distribute personal data of other users;
  • transfer logins and passwords from your account to third parties;
  • impersonate other users and publish content that does not belong to you;
  • use the service to cause harm to third parties;
  • perform any other actions that contradict Bulgarian, EU, USA legislation, international legislation, as well as moral values and common sense;
  • upload viruses or other malicious code or otherwise violate the security of the service;
  • hack, guess passwords to user accounts;
  • use the service to sell sexual services;
We have the right to delete, restrict access, or block content or the account as a whole for non-observance of the terms and conditions in this document.

16. Dispute resolution

In case of disputes between users and us concerning this document's terms, the dispute's subject's settlement shall be resolved in a pre-trial manner through negotiations and agreement on the peaceful settlement of the dispute.Users' complaints and claims are accepted to the email address. Our support app will contact you in the shortest lines. The time limit for considering a complaint or claim is 14 days.In case of failure to reach an agreement on the peaceful settlement of the dispute, any dispute, controversy, proceedings, or claim of whatever nature arising out of or in connection with or in any way relating to this Agreement or its formation shall be governed by and construed under the Laws and Regulations of Bulgaria.Suppose a court of competent jurisdiction finds any provision of this Terms, or a portion thereof, unenforceable. In that case, that provision shall be enforced to the maximum extent permissible to affect the intent of this Terms, and the remainder shall continue in full force and effect. A printed version of these Terms shall be admissible in judicial or administrative proceedings.

17. Termination

Termination by Us. We reserve the right at our sole discretion to modify, suspend, or discontinue the Website, content, features, or offers available via the Website at any time in the following cases:
  • your violation of the Terms;
  • attempts to inflict damages on the reputation or normal work of the Website;
  • other cases expressly stipulated in the Terms.
We reserve the right to take whatever lawful actions we may deem appropriate in response to actual or suspected violations of these Terms, including, without limitation, the suspension, cancellation, or termination of your license (in whole or in particular part) and access to the account and Website.We will cooperate with legal authorities or third parties to investigate any suspected or alleged crime or civil wrong.Termination by You. You may terminate the Agreement with us by canceling your Account and stopping accessing the Website.Consequences of the Termination. If the agreement is terminated, all permissions and licenses under these Terms will immediately terminate without our obligation to provide refunds.

18. Terms of use changing

We are constantly working on the development of our service, as well as the services that we provide, for more convenient and comfortable use. Therefore, the service use policy may be changed occasionally and supplemented by new provisions.When the terms change, we will notify you in advance of such changes so that you can familiarize yourself with the new terms and conditions.

19. Governing Law

This Agreement shall be governed by and construed under the Laws and Regulations of Bulgaria and EU. The Parties irrevocably submit to the exclusive jurisdiction of the courts of Bulgaria to hear and determine any suit, action, or proceedings or settle any dispute arising out of or in connection with this Agreement and to enforce any judgment.

20. Miscellaneous

The company may freely assign its rights or obligations under this agreement without the user's consent. Save as expressly provided in this agreement, the users must not assign, transfer, charge, license, or otherwise dispose of or deal in this agreement or any of its rights or obligations.Upon termination, all provisions of these Terms, which, by their nature, should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, and limitations of liability.All claims between the parties related to these Terms will be litigated individually. The parties will not consolidate or seek class treatment for any claim unless previously agreed to in writing by the parties.

21. Contacts

Contact for use by users: support@appserene.co